Frequently Asked Questions

I have a menu request that I don’t see on your website. Are you able to accommodate special requests?

Of course! The menu items on our website are merely a sampling of what we can offer for your event. Just ask, and our team will do our utmost to satisfy your request.

Are you able to accommodate special dietary needs?

Absolutely. We have a great deal of experience handling all sorts of allergies or other dietary restrictions. We will make adjustments to our menu items as necessary to satisfy your needs. Please note, that for very serious allergies such as peanuts, we are NOT a nut-free facility, and can not fully gaurantee that your food is completely allergen free.

Can you take care of providing rental items for my event?

Our in-house event coordinator can work with you on your customized rental quote, including arranging delivery/pick-up, set up and clean up. Simply ask and we can put together a rental quotation for you.

What about other event services such as flowers, decorators, DJs, live music, etc?

We work with a number of event service specialists in all these areas and more, and can provide recommendations for you that fit perfectly for your event style. Just ask!

Do you have insurance?

Drew Cooks! Catering carries comprehensive liability insurance and can provide documentation of this as required by venues, clients, etc.

What are your booking policies for weddings or other events?

We require a 25% booking deposit at the time of signing our catering agreement to confirm the booking, payable by Visa, American Express, Mastercard, certified cheque or cash.

When is the final balance due?

We collect a 50% payment the week before the event, and collect the remaining balance the week of the event. The final balance can be paid with Visa, Mastercard, Interac, American Express, certified cheque or cash. A 2% levy will be added to credit card transactions greater than $2000.00. For our corporate deliveries, payment is due within 15 days of the event date. Overdue balances are subject to a 4% service charge per month overdue. For any event, Drew Cooks! Catering reserves the right to bill any of our client’s payment methods on file with us in an attempt to collect overdue balances.

Will your staff come and cook food that we supply?

Unfortunately we are unable to cook food we did not supply ourselves, as this is a liability issue for us.

What is the cost for your service staff? How many staff do I need?

Your customized quote will contain a service staff section tailored to your event. However, as a general rule, for food service or passed canapés, we recommend one server for every 25 guests in attendance. Here are our rates for service staff:

(All staff invoiced minimum 4 hours – extra charges apply for travel time for venues outside the Greater Vancouver area)

Set up/Take Down Staff (Rental Items) - $25 per hour
Food Service Staff - $25 per hour
Bartending - $30 per hour
Event Supervisor (required on all full service events of 100 guests or more) - $32.50 per hour
On-site chef - $30 per hour

All our service staff have their “Serving it Right” certifications.

What is your gratuity charge?

For events requiring service (not drop-offs), we automatically invoice 18% gratuity on the food and beverage portion of your bill.

When do I need to confirm guest numbers for my event?

We require guest numbers 10 days prior to your event. After this date, we are still able to accommodate minor increases in guest numbers up until 48 hours prior to the event, however we are unable to accommodate decreases in guest numbers.

I am booking my event months in advance; do you guarantee your prices?

The prices quoted on any event not yet confirmed with a booking deposit are valid for 60 days after being sent. The prices on any event confirmed with a booking deposit will always be honoured.

What is your cancellation policy?

For full service events, we require a full 60 days notice to fully cancel any event booked with us. Shorter notice than 60 days the event booking deposit is non-refundable. This does not apply to rescheduled dates, providing mutual schedules permit.

What is your minimum order amount?

This varies from service to service, however as a general guide:

  • Our minimum order for our corporate lunch packages is 10 guests, or $125.00 minimum order for custom lunches/deliveries
  • For our canapé service events there is a $500 minimum charge
  • For our BBQ Menus there is a minimum of 30 guests
  • For our catered in-home dinner parties there is a minimum of 8 guests

What are your delivery rates?

Our delivery rates are as follows:

  • Vancouver/Richmond – $15.00
  • Burnaby/New Westminster – $20.00
  • North Vancouver/West Vancouver – $35.00
  • Coquitlam/Surrey – $40.00
  • Port Coquitlam/Port Moody/Langley – $45.00
  • Other areas – Please enquire

Please note we do not charge delivery for full service events in the Greater Vancouver area, only delivery/drop off items. Additional charges may still apply for cities outside the Greater Vancouver area.